We use cookies to ensure that we give you the best experience on our website.
If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Kriella website.

Kriella Privacy Policy

This Privacy Policy outlines the types of personal information we gather when you use Kriella's services, as well as some of the steps we take to safeguard it.

Kriella is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to process your order and to provide you with the best possible service in the future. We do not send unsolicited mail and give you the opportunity to refuse marketing email from us.

Information we need:
For us to process your order, we need to know your name, email address, delivery address and credit/debit card details. We will never collect sensitive information about you without your explicit consent. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at privacy@kriella.com.

Information sharing
We do not rent or sell your personally identifying information to other companies or individuals. We may share such information only under the following conditions:

  • We have your consent.
  • We provide such information to trusted partner businesses or persons for the sole purpose of processing personally identifying information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.
  • We conclude that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of Kriella, its users or the public.

We may store and process personal information collected on our site in the United Kingdom or any other country in which Kriella or its agents maintain facilities.

Updating your information
We provide mechanisms for updating and correcting your personal information. You may edit your personal information online and contact the company if you have queries about the accuracy of any other information that we hold.

If we find inaccuracies in the information that we hold we will delete or correct it promptly.

The only information that we hold is what you tell us about yourself, your orders and your earnings calculations from us. We do not collect private information other than the minimum required for us to accurately manage your account with Kriella.

Security of personal information
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services.

When you enter credit card information in relation to a purchase made on the Kriella website you will be directed to one of our secure payment gateway providers approved by our bank. In this case, it will be Klik and Pay. The secure servers ensure that all details are encrypted at your browser before they are sent to our Payment Gateway Provider through the Internet.

We do not hold credit card information that you submit through the website as this information is sent directly to our bank approved Payment Gateway Provider.

We may use technology to track the patterns of behaviour of visitors to our site.

A "cookie" is a small text file containing a string of characters that is sent to your computer when you visit a website. Upon your first visit to Kriella website, a cookie is sent to your computer that uniquely identifies your Referrer.

Any further information has to be submitted by you. Anything you don't tell us, we don't know. Anything you don't want to tell us, we won't know.

Cookies improve the quality of our service and enable us to better understand how people interact with us. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, many features of the Kriella website will not function properly without cookies.

Data Protection
The Data Protection Act 1998 requires us, to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased if it is inaccurate, and to claim compensation if they can prove they have suffered damage from an inaccuracy or breach of security. Kriella is committed to upholding the eight Data Protection Principles of good information handling practice.

The Data Protection Principles
We fully comply with the Data Protection Principles in relation to the personal data we hold. Broadly they state that personal data shall:

  1. Be obtained and processed fairly and lawfully.
  2. Be processed only for limited purposes which are described in the register entry.
  3. Be adequate, relevant and not excessive in relation to the purpose for which they are held.
  4. Be accurate and, where necessary, kept up to date.
  5. Be held no longer than is necessary for the purpose for which they are held.
  6. Be processed in accordance with the data subjects' rights.
  7. Be surrounded by proper security.
  8. Not be transferred to countries outside the EEA without adequate protection.

For further details about the protection of your data, please contact The Information Commissioner:

The Information Commissioner's Office
Wycliffe House
Water Lane
Information Line: +44 (1625) 545745
Switchboard: +44 (1625) 545700
Website: http://www.ico.gov.uk

Changes to this Policy
Please note this Privacy Policy will change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. We will at all times comply with the data protection legislations in the United Kingdom.

Any disputes arising from this Privacy Policy shall be settled under English Law.

If you have any additional questions, please feel free to contact us privacy@kriella.com